Frequently Asked Questions
Everything you need to know about your Steel Horse experience.
What is your shipping policy?
We offer standard and expedited shipping worldwide. Orders are typically processed within 1-2 business days, and delivery times vary based on your location.
How can I return or exchange an item?
We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with tags attached to be eligible for a full refund.
What materials do you use for your apparel?
At Steel Horse, we prioritize durability and comfort. Our products are crafted from premium materials including high-grade denim, organic cotton, and ethically sourced leather.
How do I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to follow your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart to ensure the perfect fit for your body type.