Returns & Exchanges

At steelhorse.shop, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day hassle-free return and exchange policy. All items must be returned in their original condition, unworn and with tags attached, to ensure a full refund or seamless exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack your items in the original packaging and include the printed return authorization slip provided by our system.

• 3.
  Label and Ship

  Affix the prepaid shipping label to your package and drop it off at any authorized carrier location or scheduled pickup point.

• 4.
  Quality Check and Refund

  Once our warehouse receives and inspects your return, we will process your refund or ship your exchange within 5-7 business days.